This Is My Real Job

Sometimes, the needs of the business take priority over our personal interests. Some time ago, in my first year as a General Manager (GM) for a large coffee company, I was at a development meeting with my District Manager (DM) and we were discussing labor and scheduling. He observed that I had several part-time employees…

Spend Your ‘Yes’ Wisely

There are different attitudes about scarcity in this world. Some believe that we live in a world of limited resources and, in order for one person to have something, another person must have without. Others believe that we live in a world of abundance and that there is more than enough to go around. Of…

Busy is an Excuse to Not Make a Choice

“If we use busy as an excuse for not doing something, what we are really, really saying is that it’s not a priority. It’s not as important to us.” -Debbie Millman More and more, we find ourselves saying how busy we are or that we are too busy for certain things or certain people. While…