Quality, Satisfaction, and More

One of the primary influential factors on our level of satisfaction is quality. When a product, service, or experience is of high relative quality, we tend to be more easily and long-lastingly satisfied by it. Conversely, if a product, service, or experience is of low relative quality, we tend to be less satisfied by it….

Espresso in Platonic Form

If there is a Platonic form that represents the ideal espresso, it exists in a ceramic cup, a demitasse. Glass is also good, but definitely not a paper cup. Paper cups are, by their very nature, disposable, intended for low quality products and low quality experiences. Espresso deserves better and the vessel it is served…

French Presses and Prejudices

On my first day at the corporate coffee company I worked at for over a decade, the manager and assistant manager who hired me sat me down for orientation. Along with new-hire paperwork and orientation materials, they handed me a little book that resembled a passport. They each had one as well. Theirs had stickers…

Depth in Limitations (To Know a Place)

One of the most positive and life-changing decisions I made in my early 20s was to let go of my car and to move to downtown Annapolis where I rented a room in a rooming house. A friend of mine lived there and had for quite a while. The woman who owned the house rented…