This Is My Real Job

Sometimes, the needs of the business take priority over our personal interests. Some time ago, in my first year as a General Manager (GM) for a large coffee company, I was at a development meeting with my District Manager (DM) and we were discussing labor and scheduling. He observed that I had several part-time employees…

Be Great At Being Yourself

Is it the title, the money, or the prestige you are seeking? Or is it something else? For his whole career after the military, my grandfather, my mother’s father, worked for the telephone company. This was when there was one, single telephone company for the entire country, before it got split up into the multitude…

If You Don’t Change, Your Situation Will

If you are looking for an excuse to not show up, perhaps you are in the wrong line of work. There was a guy who worked at the coffee shop I used to manage who was there before I took over. He had some personal issues that I was sympathetic about, but the store needed…