Do We See Each Other?

“Daddy, look at me. Look at this. Look at what I am doing. Look at what I did. Look at what I made. Look at what I made for you.” We ask our children to sit still, to be quiet, to focus, to listen, and to pay attention. We expect them to be mindful of…

Reduce Friction (Instead of Cutting Costs)

“There is a limit to how much you can cut, but no limit to how much you can earn.” —Ramit Sethi Wooden swords (bokken) made by Trevor Higgins for Kogen Dojo, a project that required him to invest money in better equipment in order to streamline his process for greater output without sacrificing quality and…

What Are You Building?

Are you building a foundation of trust and hope or are you filling your pockets with bricks? A business is a lot like a building and the founders or owners are the architects, builders, and designers. They must ask themselves what they want to build, why, and for whom. Is it going to be a…

This Is My Real Job

Sometimes, the needs of the business take priority over our personal interests. Some time ago, in my first year as a General Manager (GM) for a large coffee company, I was at a development meeting with my District Manager (DM) and we were discussing labor and scheduling. He observed that I had several part-time employees…