Solutions Take Less Time Than Complaints

It takes longer to complain about something that it does to take action toward a solution. The thing about complaining is that it does not really begin or end at the complaint. It is a much longer process than that. Often, whatever feelings led up to the actual complaint have been festering for a while…

The Problem With Solving Problems

“The best businesses come from peoples’ bad personal experiences. If you just keep your eyes open, you’re going to find something that frustrates you and then you think, ‘Well, I can maybe do it better than it’s being done and there you have a business. if you can improve people‘s lives, you have a business.”…

Persisting Through Doubt

Radical ideas are unpopular at first and require from us an irrational degree of belief and an unreasonable amount of dedication. If we are going to do work that is creative, innovative, and meaningful, we must look past the opinions and preferences of the crowd. We must focus in on what they are missing, trusting…

Thoughtfulness Precedes Action

A good technician is a thoughtful observer first, a physical mechanic second. When I first started repairing machines for a living, I was taught that there is a difference between a part changer and a technician. A part changer, like the name suggests, changes parts until the symptoms of the problem go away. A technician,…

The Problem With Problem-Solving

What we do shapes the way we think and the way we view the world. I have worked as a service technician for many years, repairing commercial restaurant equipment from espresso machines to microwave-convection ovens. Once I got the hang of this work, I quickly became very good at it, mainly due to my ability…