A good technician is a thoughtful observer first, a physical mechanic second. When I first started repairing machines for a living, I was taught that there is a difference between a part changer and a technician. A part changer, like the name suggests, changes parts until the symptoms of the problem go away. A technician,…
Tag: troubleshooting
The Problem With Problem-Solving
What we do shapes the way we think and the way we view the world. I have worked as a service technician for many years, repairing commercial restaurant equipment from espresso machines to microwave-convection ovens. Once I got the hang of this work, I quickly became very good at it, mainly due to my ability…